How to Contact Thai Airways to Get a Refund?

Thai Airways is the flag carrier of Thailand, with its headquarters in Bangkok. The airline constantly works on its services and policies, keeping the customers in mind. Besides, the airline's huge customer service department ensures you don't need to struggle for anything. 

Thai Airways provides various modes of communication to its customers so that it can interact with you 24/7. Besides, if you want to contact Thai Airways customer service for a refund then, you can call the airline directly on its customer care number. The procedure is simple; you can check the steps below to avoid disturbance.

Steps to quickly get a refund from Thai Airways:

  • Visit its official site of Thai Airways.
  • Click on My Booking tab
  • Fill in the details as asked, e.g., your reservation number
  • Then click on Cancel flight 
  • And go for a refund
  • Afterward, you will receive a mil or SMS that your refund has been processed.
  • It may take 20 business days for your refund to show in your account. 

Thai Airways refund policy 

Before you file a refund request, you are advised to get through some rules of the refund policy of this Airline. The main points of Thai Airways refund policy are as follows:- 

  •  You are free to make contact with any ticketing office for a refund. 
  • Your refunds will get credited to your credit card or back to the payment method that you used.
  •  If you want refunds on your debit card, then the payment process may take a longer time to get a refund from Thai Airways.
  •   If you make refund applications later than 90 days after the expiry of refundable, then you will have to pay the fee.
  •  If you raise a refund request for a refundable ticket after 24 hours, you are able to get a full refund.
  •  If it is a non-refundable ticket and you cancel it after 24 hours, then you will not get any refund.
  •  You need to make your presence at the airport at the given time, and if you don’t do the same, then as per the no-show policy of Thai Airways refund policy, you will become ineligible for the refund.

Other Ways to Contact Thai Airways to get a Refund

Thai Airways provides several phone numbers based department-wise and region-wise. So before you call the airline, you must get the correct number. For that, open the official website of Thai airways and go to the link 'Thai worldwide offices' under the contact us section at the top. You can choose your region from the drop-down list on the new page and follow the steps below.

Step by Step Process to Contact the Thai Representative Over the Phone Call  to Get a Refund

  • Dial the Thai airways customer care number; for USA 800 767 3598
  • You can press 1 or 2 depending on the language you preferred 
  • Now follow the automated phone menu instructions running on the phone 
  • You need to follow the instructions carefully and choose the most appropriate option 
  • Select the query from options for which you need to speak to the live agent
  • In a few minutes, you get an option that connects you to the live agent
  • Press the button and then wait for a live agent to join you 
  • Once connected, you can talk to the Thai live agent and get the solution to your queries

Contact Thai airways Through Email for a Refund through Email:

You can contact the airline via email if you need to share any feedback, concern, compliment, etc. It is quite a lengthy process and might take up to 24-48 hours to get a reply. Follow the procedure below to share your email with the airline. 

  • Open your email account and click on the compose or a new button
  • Go to the contact us the link of Thai airways and click on the Thai worldwide offices 
  • You need to choose your country to get the official contact information
  • Copy the email address and paste it onto the recipient's address 
  • Now mention the subject line, also provide a confirmation number to speed up the process
  • Create your email and then send it to the airline

If complaints are not being taken seriously or you don't get a satisfactory reply, you can get in touch with Thai Airways through the mail. You can use this option to share any physical documents or stamps, etc., anytime. All the regions' mailing addresses are available on the airline's support page.

Contact Thai Airways Through Email for a Refund through Social Media:

You can connect with Thai airways on various social media platforms, like Facebook, Twitter, Instagram, etc. Thai Airways executives are 24/7 active on these platforms to resolve your queries and issues.

  • To connect on social media, you can visit the website and click on the social media links available at the bottom of the page.
  • When you click the link, the system redirects you to the social media profiles of Thai Airways, where you can follow the airline and send any direct message to the airline. After you share your message, getting a reply from Thai airways takes around 2-3 hours.

So by reading the information above, you can get in touch with Thai Airways anytime to get a refund. Besides, you can log in to your account and visit the contact us link to get personalised help and support from the airline. Thai representatives are quick and patient enough to hear you and fix your queries.

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